GoBEBA Return Policy for Gas and Water

At GoBEBA, we are committed to providing our customers with high-quality products that are genuine and safe. We do this while maintaining an exceptional level of service. In the rare event that you need to return a product, please review our return policy for cooking gas and water products below:

Timeframe for returns:

  • Gas returns must be initiated within 2 days from the date of delivery. 

  • Water returns must be initiated within 24 hours from the date of delivery.

Eligibility criteria:

  • Returns are accepted for water bottles with leakages or if the product is faulty

  • Returns are accepted for gas cylinders that are defective or have leakages, or if the product is faulty.

  • The cooking gas should not be used and cannot vary by more than 0.1 KG from the original weight. 

Return procedure:

  • Contact our customer service team immediately upon discovering the issue.

  • Provide your order number, details of the leakage or fault, and any supporting photographs if available. 

  • Our team will assess the situation and guide you through the return process.

Replacement:

  • If the return is approved, you will be eligible for a replacement.

  • Replacements will be processed within a reasonable timeframe.

General Return Guidelines:

Ensure that the product is in its original packaging.

We reserve the right to refuse returns that do not meet the eligibility criteria.